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  • Welcome to Quantum Cloud Services
  • Getting Started
    • Set up your environment
      • JupyterLab IDE
      • Install Locally
        • Quil SDK Docker Image
    • Quil SDK Overview
    • Running your first Quantum Program
  • Guides
    • Quil
      • What is Quil?
      • Language Support
      • Dynamic Control Flow
      • Customizing Program Readout
    • QPU vs. Simulator (QVM)
    • How to Use Rigetti QPUs
    • Access a QPU
      • QPU Reservations
      • On-Demand Access
      • QCS QPU Gateway
    • QCS Group Accounts
    • Interactive Tutorials
    • How Programs Are Built & Run
      • Execution and Request timeouts
    • The Lifecycle of a Program
    • The Rigetti QCS API
    • Using the QCS CLI
      • Using the Legacy QCS CLI
    • QCS Credentials
    • Benchmarking and Fidelity
  • Troubleshooting
    • Gathering Diagnostics
    • Report an Issue
  • Glossary
  • FAQ
  • References
    • pyQuil Reference
    • QCS API Specification
    • QCS CLI Reference
    • QCS Client Configuration
    • Quil / Quil-T Specification
    • quilc Reference
    • quil-rs Reference
    • QVM Reference
    • Rigetti Module for Cirq
    • Rigetti Provider for Qiskit
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  1. Troubleshooting

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Last updated 1 year ago

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If none of the Troubleshooting steps helped solve your problem, then we can help! If you haven't already, please follow the instructions inGathering Diagnostics to get a diagnostics report. Including this report in your request will help us understand the environment your issue is occurring in.

Where you file your report depends on whether the issue is with QCS or with the client library you are using. In either case, be sure to include a description of the problem, your diagnostics report, and, if possible, a script we can use to reproduce the issue.

For an issue with the library you are using (e.g. pyQuil), then please create an issue in that repository on GitHub.

For issues with the QCS API, then please .

Create an issue in pyQuil on GitHub
Create an issue in qcs-sdk-rust on GitHub
submit your request here